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JavaVino Help
  1. Where's my order?

  2. How are items sent to me?

  3. The product I want to purchase is a gift, can I include a gift card?

  4. The product I want to purchase is a gift, can I have it mailed to a different address as my billing address?

  5. What's the shipping length on an order?

  6. How are returns handled?

ANSWERS

  1. Where's my order?

  2. If it's been over 5 days since you placed your order you may call us at 404-577-8673 or email us at info@javavino.com to check on the status of your order. We ship out FedEx ground delivery and your order can be tracked online through FedEx. Of course you can contact us anytime you have questions or concerns. We're a small business and you get to talk to us, the owners directly when dealing with your order. We wnat to keep you happy!

  3. How are items sent to me?

  4. We ship our orders through FedEx via ground delivery. Ground delivery is the most cost-effective option, and provides guaranteed door-to-door delivery of our routine shipments in 1 to 7 business days, depending on distance traveled. We feel this is the best option to help save you, our customer, in shipping costs and still receive your product in a timely matter.

    Some local Atlanta zip codes qualify for free delivery within the 30307 zip code.

  5. The product I want to purchase is a gift, can I include a gift card?

  6. Yes, once purchasing, you will have the opportunity to include a small note with your gift at no added cost to you. The product you purchase as a gift will be mailed to the shipping address along with your gift card.

  7. The product I want to purchase is a gift, can I have it mailed to a different address as my billing address?

  8. Yes, once purchasing any item, you will have the opportunity to enter in a different shipping address from you billing address. It's very simple, you can also include a gift card as well, at no added cost, that we will be submitted with the purchased product. On specifying that this is a gift, the invoice will not be sent to the mailing address.

  9. What's the shipping length on an order?

  10. We ship out as we roast. We roast nearly every day to offer you fresh coffee. You should expect your coffee within a week of ordering. We ship FedEx ground, so you can check the status of your order online once shipped.

  11. JavaVino Return Policy

    At JavaVino we roast all our own coffees. Our house coffee, like you probably already know is from my parents' coffee farm in Nicaragua. We strive to provide quality items. We want nothing less than you ultimate satisfaction and enjoyment from whatever you order from us. There are, regretfully, times when even the best products and intentions don't live up to expectations or for one reason or another are not "correct". Because of this, we offer a return policy on all our products. We will refund your original purchase price. Please read the sections below for more details on returns.

    RETURNS
    Return your order (non-perishable items) within 14 days of receiving it for a full refund if you are not happy, for any reason at all. Perishable items, such as coffee, have a 5 day full refund policy for any unopened packages.

    We do not accept returns of:

    • Any item that is returned more than 14 days after delivery.
    • Any item that is not in its original condition, is damaged, or is missing parts.
    • Any perishable items, such as coffee, that has been opened or tampered with.
    Please do not send us such items, as we do not issue refunds for non-qualifying items and cannot return the items to you. We'll notify you via e-mail of your refund once we've received and processed the returned item.

    Return items to:
          JavaVino
          Returned Item
          579 N Highland Ave
          Atlanta, GA 30307

    Include a copy of your packaging slip. Your packaging slip should include the e-mail address you wish us to e-mail you at for receipt confirmation. You are responsible for shipping expenses of all return items.

    REFUNDS
    Refunds will be made by the same method as the original payment. You can expect a refund within 1 to 10 business days of our receiving your return. Cash refunds will not be issued. If goods are not returned or are returned late we reserve the right to refuse refunds at our discretion.

    DAMAGED ITEMS
    For damaged orders, simply e-mail us at info@javavino.com with the subject of return with your item number. Your item number can be found on your packing slip. Also provide the e-mail address to which your confirmation information was sent to, this will speed up the process. We'll also pay the return shipping cost if the return is a result of our error.

    CANCELLATION OF ORDER
    Do you need to cancel or change an order that has not yet entered the shipping process? You may cancel orders for any item at any time prior to receiving an order confirmation e-mail containing your order's tracking number. Once you receive an order confirmation e-mail it is too late to cancel your order as it has already been shipped.

    RESPONSIBILITY FOR RETURNED ITEMS
    Returning items under this Guarantee is the responsibility of the purchaser, we do not accept responsibility for return postage costs or items lost or damaged in transit to us or in any other circumstances beyond our control, except where specified in these terms and conditions or at our discretion.

    SALES TAX
    Sales tax of 8% will be applied to appropriate items shipped to Georgia destinations.

    COMPLAINTS
    If you have a complaint please contact us as soon as possible with the details, we endeavor to respond to all complaints by the next working day and undertake to keep you fully informed of progress if your complaint cannot be resolved immediately.

If we didn't cover your question, please contact us at info@javavino.com or call us at the shop at 404.577.8673.


JavaVino - Coffee & Wine House | 579 N Highland Ave | Atlanta | Georgia | 30307 | 404.577.8673 | info@javavino.com                         © 2002 - 2007, KuhlFranklin, LLC